Terms of Service
SPAM & Illegal/Copyrighted Files:
Any account
found sending spam or hosting illegal content and/or copyrighted content will be immediately
suspended and, pending further investigation, may be terminated. We
have a ZERO TOLERANCE policy when it comes to SPAM & illegal content. You
may report abuse at support@hostsign.com.
Server Abuse:
Any attempt to undermine or cause harm to a server,
or customer, of HostSign is strictly prohibited.
Any unauthorized use of accounts or computers by a
HostSign customer, whether or not the attacked account
or computer belongs to HostSign, will result in action. Possible actions include warnings,
account suspension or cancellation, and civil or criminal
legal action, depending on the seriousness of the attack.
Accounts using more than 30% of system resources for longer than 60 seconds
may be suspended and are in risk of being terminated with or without refund (determined
by HostSign) pending further investigation.
IMPORTANT NOTE - HostSign has the right to discontinue
service, or deny access to anyone who violates our policies or the terms
and conditions shown below WITHOUT WARNING OR PRIOR NOTICE.
No refund of fees paid will be made if account termination is due to
violation of the terms outlined. HostSign will suspend or terminate
any account hosting illegal or infringing content following a valid
complaint or DMCA. HostSign will comply with the authorities in any legal
matter and will provide them with anything needed to pursue the owner
of a site that hosts illegal or infringing materials. Though HostSign
makes an effort to monitor the sites that they host, HostSign does not
monitor all of them and will not be liable for any of the unacceptable
uses of our hosting services: Unacceptable uses include, but are NOT
limited to: Bulk emailing, unsolicited emailings, newsgroup spamming,
pornographic content, illegal content, copyright infringement, trademark
infringement, illegal MP3's, warez, cracks, software serial numbers,
and/or anything else determined by HostSign to be unacceptable use of
HostSign's services including abuse of server resources.
Your account may be terminated if your site is providing material that is grossly offensive, including blatant expressions of bigotry,
racism, hatred, or profanity; promoting or providing
instructional information about illegal activities;
promoting physical harm or injury against any group
or individual; displaying illegal material; displaying material
that exploits children under 18 years of age; acts of
copyright infringement including offering pirated computer
programs; information used
to circumvent manufacturer-installed copy-protect devices,
including serial or registration numbers for software
programs, or any type of cracker utilities.
MP3's:
Any MP3 that is not copyright by you, is NOT allowed
on our servers. However, if the MP3 does not have a
copyright, or if it only available for free via the
internet (not SOLD in stores or on the internet) then
it is allowed on our servers. If you are found with
MP3's, your account will be suspended, and if you do
not delete them, your site will be terminated.
Bandwidth and Disk Space:
Shared/Reseller Accounts:
Please note that if your account reaches its bandwidth limit, it will automatically be suspended for the duration of the month. If you wish to buy more bandwidth for the month, you can do so at a cost of $1.00 per 10GB of bandwidth. If you wish to buy more disk space,
it is $1.00 per 1GB.
Dedicated Server Accounts:
HostSign often engages in partnerships with third-party server providers. Our dedicated server clients are bound by the terms of the data center and/or the third-party server company we resell for. Bandwidth overages or other additional costs that are charged to us because of a client's server must be paid by the client.
Abuse of Mail Server:
With certain exceptions, we do not allow clients to send more than 2,000 pieces of e-mail per
day. If you do send more than 2,000 pieces of e-mail per day, your account
may be suspended. If you plan on sending out more than
2,000 e-mails (non-spam), please inform us and we can work out a solution. If you do not inform us ahead of time, your account
may either be suspended and terminated upon further investigation.
Background Running Programs:
We may allow programs to run continually in the background.
These are considered on a one-to-one basis. Please contact us for additional information.
IRC:
We currently do not allow IRC or IRC bots to be operated
on our servers.
Backups (Shared/Reseller Accounts):
Backups are made once per night and sent to a remote location. We strongly recommend
to have a COMPLETE backup of your site/data on your computer at all
times. We are not responsible for lost data on our servers. The files
of hosting accounts that use more than 2GB of disk space will NOT
be backed up. Only the MySQL databases that relate to those accounts
will be backed up. Therefore, if you have a large site, we recommend
that you keep a backup on your own computer.
Note: Free or "sponsored" do not utalize our nightly backup service.
Payment Policies:
All pricing is guaranteed for the term of monthly payments.
HostSign reserves the right to change prices at any time,
unless other terms have been agreed upon. Any account
not brought current within 10 days of e-mail notice is subject to suspension or termination.
Free Domain Name(s):
Select hosting plans include a free domain name for one year, which
is normally a $12.95 value. Approximately one year after the claiming
of this offer, the domain name price will return to normal and the customer
will be billed $12.95.
Cancellation:
HostSign reserves the right to cancel service at
any time. All fees paid in advance of cancellation will
not be returned by HostSign if HostSign institutes
it's right of cancellation. Any violation of policies
which results in extra costs will be billed to the customer
(i.e. bandwidth overages, etc.)
All of HostSign's web hosting plans are backed by a 30 day money-back
guarantee. However, if you received a free domain name as an addition
to a web hosting package, then the money-back guarantee does not apply.
Otherwise, if you are not completely satisfied with our web hosting services during the first 30 days of service, you will be given a full
refund of the service amount. For shared and reseller hosting services,
the full contract amount less any overages will be refunded if HostSign
is notified during the first 30 days of service following activation.
No refund is available after 30 days. The date when you first ordered
your account and the date of cancellation both count as a full day each.
This money-back policy does not apply to dedicated servers, domain name
registration or any additional services such as overages, referrer logs,
real audio/video, disk space, bandwidth, IP addresses, pop accounts,
etc.
To cancel service, please either submit a support ticket through the
billing system (http://clients.hostsign.com)
or e-mail the Billing Department (billing@hostsign.com).
In the ticket or e-mail provide the following information: First Name,
Last Name, Domain Name, Username, Password and Reason for Canceling.
One of our representatives will then review your request and cancel
your account. If you have a Paypal subscription setup, it is your responsibility
to cancel it. If you do not cancel the Paypal subscription and we receive
payment on the specified due date, you will not be refunded.
Uptime:
Shared/Reseller Accounts:
HostSign guarantees 99.9% uptime! With the exception of rare emergencies, in the event that we must take a server down for maintenance, we will give our customers at least 24 hours notice with exactly what time(s) it will be down and for how long. In the seldom event that there is unscheduled downtime, the customer is subject to a refund for the downtime (upon request; valid for 48 hours after downtime event).
Uptime Guarantee Credit (percentage based on monthly fees)
99.9% - Guaranteed
99.8% - 20%
99.7% - 40%
99.6% - 60%
99.5% - 80%
99.4% and below - 100%
Dedicated Server Accounts:
Please ask us about our policy for dedicated server uptime. HostSign often engages in partnerships with third-party server providers, therefore our uptime policy will change based on the third-party we are dealing with.
Lawful Purpose:
HostSign reserves the right to refuse service to
anyone. Customers may only use HostSign server for
lawful purpose. Transmission of any material in violation
of any Federal, State or Local regulation is prohibited.
This includes, but is not limited to copyrighted material,
material legally judged to be threatening or obscene,
and material protected by trade secrets. The designation
of any materials as such described above is left entirely
to the discretion of HostSign management.
Terms of Service:
HostSign reserves the right to add or modify the terms of service, listed
above, at any time. Upon such an addition or modification, customers
(current or new) must abide by these changes.